Privacy Policy

Loki Casino considers the privacy and security of customer information an important responsibility. We follow appropriate data protection practices to ensure that personal information is handled carefully throughout your interaction with our website and services. This Privacy Policy explains what information we collect, how it is used, when it may be shared, and what rights you have regarding your personal data.

Collection of Personal Information

We may obtain personal information when you register an account, use payment services, participate in games, or communicate with our support representatives.

The categories of information collected may include:

Personal and Contact Details: Your full name, email address, telephone number, and other registration information.
Account Credentials: Your username, password, and related authentication details.
Financial Information: Selected payment methods, deposit records, withdrawal requests, and transaction history.
Gaming Information: Details about your gameplay activity, preferences, and interactions with available services.
Technical Data: Your IP address, device characteristics, browser information, and operating system details.

Purposes of Data Processing

Loki Casino processes personal information to maintain its services, manage customer accounts, and support the proper operation of the platform.

Your information may be used for the following purposes:

Registering accounts and maintaining customer profiles.
Managing deposits, withdrawals, and other payment-related operations.
Responding to questions and resolving account or technical issues.
Sending newsletters, promotional announcements, and special offers where legally permitted.
Reviewing platform usage and analyzing gaming activity for statistical and service improvement purposes.
Maintaining account security and meeting applicable legal requirements.

Sharing Information with Third Parties

Certain platform functions require cooperation with external companies and service providers. In such cases, relevant personal information may be shared when necessary to deliver the requested services or fulfill legal obligations.

Potential recipients include:

Payment Service Providers: Companies such as POLi and Neosurf that facilitate payment processing and related financial operations.
Gaming Software Developers: Providers responsible for supplying and maintaining casino games and related technical services.
Marketing and Analytics Partners: External agencies that assist with campaign management, website analysis, and performance measurement.
Regulatory and Government Authorities: Competent organizations that may request information for compliance, verification, or other legally established purposes.

Third parties receiving personal information are expected to process it in accordance with applicable data protection requirements and relevant contractual obligations.

Data Storage and Security Measures

Personal information is maintained using appropriate technical and organizational safeguards designed to prevent unauthorized access, alteration, disclosure, or loss.

The platform uses security technologies, including encryption protocols and protected server infrastructure. Personal data may be stored on servers located within the European Union, subject to the applicable storage and processing arrangements.

Access to customer information is restricted to authorized personnel and service providers who require it for legitimate operational purposes.

Cookies and Tracking Technologies

Loki Casino uses cookies and similar technologies to support website functionality, understand visitor activity, and improve the overall browsing experience.

These technologies may include:

Session Cookies: Help maintain login sessions, authenticate users, and support account navigation.
Analytics Cookies: Tools such as Google Analytics may collect information about website visits, traffic sources, and browsing patterns.
Marketing Cookies: Technologies such as Facebook Pixel may help measure advertising performance and deliver relevant promotional content.

You can manage or restrict cookie usage through your browser preferences or available cookie consent tools. Disabling certain cookies may affect the availability or performance of some website features.

Your Data Protection Rights

Where the General Data Protection Regulation (GDPR) applies, you may exercise several rights concerning the personal information processed by Loki Casino.

These rights include:

Access: Request a copy of the personal data associated with your account.
Rectification: Ask for incorrect or incomplete information to be corrected.
Erasure: Request the deletion of personal information where the relevant legal conditions are met.
Objection: Oppose the processing of your information for direct marketing purposes.

To exercise these rights or obtain additional information about your personal data, please contact our customer support team. Some requests may require identity verification before they can be processed.

Updates to This Privacy Policy

Loki Casino may periodically revise this Privacy Policy to reflect changes in its services, internal data management practices, or applicable legal requirements.

When significant modifications are introduced, we may inform registered customers through email notifications or messages displayed within the platform.

The latest version of this document will remain available on our website. We recommend reviewing it occasionally to stay informed about our privacy practices.

Contact Information

If you have questions regarding the collection, use, storage, or disclosure of your personal information, you can contact the Loki Casino support team through the communication channels provided on our website.

Our representatives will assist with privacy-related inquiries and provide information about the available procedures for exercising your data protection rights.

By registering an account or continuing to use Loki Casino services, you acknowledge that you have reviewed this Privacy Policy and understand how your personal information may be processed.